Sales Policy for Gems Splendor Craft

Effective Date: November 26, 2024

Welcome to Gems Splendor Craft! Thank you for choosing our high-end jewelry and accessories. We are committed to providing you with exceptional products and services. This sales policy outlines the terms and conditions governing your purchases from Gems Splendor Craft. By shopping with us, you agree to adhere to this policy.

Contact Information:

1. Product Information

Detailed Descriptions

All products available at Gems Splendor Craft are described in detail on our website. We strive to provide accurate information, including:

  • High-resolution images from multiple angles

  • Comprehensive descriptions of materials, dimensions, and designs

  • Availability and pricing information

Quality Assurance

We guarantee that our jewelry and accessories are crafted with precision, using high-quality materials to ensure durability and elegance. Each product undergoes rigorous quality checks before being made available for purchase.

2. Ordering Process

Placing an Order

Orders can be placed through our website at gemsplendorcraft.com. To complete an order:

  1. Browse our collections and select your desired items.

  2. Add items to your cart and proceed to checkout.

  3. Fill in your shipping and payment details accurately.

  4. Confirm your order.

Order Confirmation

Upon successful submission, you will receive an order confirmation email detailing your purchase, including:

  • Order number

  • Item details

  • Total cost

  • Estimated delivery date

Please review this email carefully. If any information is incorrect, contact us immediately at info@gemsplendorcraft.com.

3. Payment Terms

Accepted Payment Methods

We accept a variety of secure payment options, including:

  • Credit and debit cards (Visa, MasterCard, American Express)

  • Online payment platforms such as PayPal

  • Bank transfers (for bulk orders)

Payment Security

Your payment information is encrypted and processed securely through our payment gateway. Gems Splendor Craft does not store credit card details on our servers.

Pricing Policy

All prices are listed in USD and are subject to change without notice. Taxes, shipping fees, and any applicable customs duties are calculated during checkout and displayed clearly before payment.

4. Shipping and Delivery

Shipping Methods

We offer multiple shipping options to meet your needs, including:

  • Standard shipping

  • Expedited shipping

  • International shipping (where applicable)

Shipping Costs

Shipping fees vary based on the destination, order value, and selected shipping method. Orders over a certain value may qualify for free shipping, as indicated on our website.

Delivery Times

Estimated delivery times are as follows:

  • Standard: 5-7 business days

  • Expedited: 2-3 business days

  • International: 7-14 business days

Please note that delivery times may vary due to factors beyond our control, such as customs delays or extreme weather.

5. Order Modifications and Cancellations

Modifying an Order

If you need to make changes to your order, contact us at (615) 451-6859 or info@gemsplendorcraft.com within 24 hours of placing the order. After this period, modifications may not be possible.

Canceling an Order

Orders can be canceled within 24 hours of placement. Refunds for canceled orders will be processed within 7-10 business days. After 24 hours, cancellations may be subject to a restocking fee.

6. Return and Exchange Policy

For full details, please refer to our Refund and Return Policy. Key highlights include:

  • Eligibility: Items must be unused, in their original packaging, and accompanied by a proof of purchase.

  • Timeframe: Returns or exchanges must be requested within 30 days of delivery.

  • Exclusions: Customized and final-sale items are not eligible for returns.

7. Customer Support

Our dedicated support team is here to assist you with any queries or concerns. Reach us via:

Operating Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (CST)

  • Saturday: 10:00 AM – 4:00 PM (CST)

  • Closed on Sundays and public holidays.

8. Warranties and Repairs

Warranty Coverage

All Gems Splendor Craft products come with a limited warranty covering:

  • Manufacturing defects

  • Material flaws

Repairs

If your item requires repair, please contact us for an assessment and cost estimate. Repairs due to misuse or wear and tear may incur additional charges.

9. Legal Compliance

Governing Law

This sales policy is governed by the laws of Tennessee, United States. Any disputes will be resolved under these legal frameworks.

Policy Updates

Gems Splendor Craft reserves the right to update this policy at any time. Changes will be posted on gemsplendorcraft.com and communicated via email where appropriate.

Thank you for shopping with Gems Splendor Craft. We value your trust and look forward to serving you with the finest jewelry and accessories.